Terms and Conditions

Welcome to our online store, where we offer handmade products from natural materials, primarily intended for animal enrichment. Please carefully read the following terms and conditions:

1. Order and Production

• All our products are handmade based on the customer's written order.

• Each product is unique and may slightly differ from the product photos displayed on the website.

2. Materials and Design

• The products are made from natural materials, which may show natural variations in color, texture, and size.

• If you have specific requirements for product modifications (e.g., size, number of windows, etc.), please specify them when placing your order. The price may vary depending on the requested modifications.

3. Warranty and Complaints

• Due to the nature of our products and their intended use for animals, which may damage them, it is not possible to provide a warranty for their longevity.

• If the product arrives damaged or does not meet the agreed specifications, please contact us within 14 days of receiving the shipment so we can address the issue.

4. Delivery and Payment

• Products are shipped based on the written order and payment is required in advance.

• Delivery time may vary depending on the complexity of the order and current shipping conditions.

• The delivery of goods will be individually agreed with the customer based on the size of the order and the delivery location.

5. Contact and Custom Requests

• If you have any questions or your own ideas for a product, feel free to contact us. We are happy to discuss the possibilities with you and create a custom product according to your specifications.

Thank you for choosing our online store. We hope our products bring joy and enrichment to your beloved animals.