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How to shop?

How to Shop?

Shopping on our online store is easy and convenient. Since all our products are handmade and customized to your specific needs, it is important for us to communicate directly with you to ensure that you receive exactly what you are looking for. Here is the process for purchasing our wicker products for animal enrichment:

  1. Browse Our Selection:

    • Explore our wide range of handcrafted wicker products designed for animal enrichment. Each product is unique and can be customized to your requirements.

  2. Contact Us:

    • If you have selected a product that interests you, go to the "Contact Us" section and fill out the form with your contact information and the specifications of the desired product. You can also send an email directly to lucie@animalenrichment.eu with the details of your order.

  3. Product Customization:

    • Specify any customization requests, such as size, number of windows, or other specifications. Based on your requests, we will prepare a design and a price estimate.

  4. Order Confirmation:

    • After receiving your order, we will contact you with a confirmation and any questions to ensure that all details are correct and that we understand your requirements.

  5. Payment:

    • Payment is required in advance. After order confirmation, you will receive payment instructions. Once payment is received, we will begin producing your product.

  6. Production and Delivery:

    • Products are handmade from natural materials, which may take some time. Once your product is ready, we will arrange the delivery with you individually based on the size of the order and the delivery location.

  7. Your Enrichment Product:

    • Once you receive your product, you can start using it to enrich the lives of your animals. If you have any questions or need further adjustments, feel free to contact us.

We hope you enjoy our shopping process and that our products contribute to enriching the lives of your beloved animals. Thank you for choosing our online store!

For more information or inquiries, contact us through the form in the "Contact Us" section or via email at lucie@animalenrichment.eu.